FAQ

FAQ's

Here you will find some of our most frequently asked questions. Should you not find the answer to your question here, please do get in touch by either emailing us at info@petitepaperieuk.com.

How long will it take you to print & dispatch my order?

It takes us between 1-2 business days to process & dispatch your order, this is true regardless of how many cards you have ordered.

On most occasions, you will find your order is dispatched within 1 working day when ordered before midday. Although during particularly busy periods, this may increase to the 2-day limit. If any temporary changes are made to our dispatch times, you will be able to find this on the banner at the top of our home page.

You will receive an email notification from us letting you know your order has been dispatched. 

 

What is your Standard Shipping method?

Our Standard Shipping is sent via Royal Mail First Class Standard. This service is estimated at 1-3 business days (after dispatch, which takes 1-2 business days) delivery can sometimes take a little longer.

Please allow 7 business days (after dispatch) before you contact us to advise you have not received your order when sent via this postage option.

Can I Upgrade Shipping at Checkout?

There is the option to upgrade to Express Delivery at checkout for a flat rate fee of £3.30. The Express Delivery Option is sent via Royal Mail Tracked 24. This service is estimated at 1-2 business days (after dispatch, which takes 1-2 business days) delivery can sometimes take a little longer on occasions. Please allow 5 business days (after dispatch) before you contact us to advise you have not received your order when sent via this postage option.

Can I add/change anything on the front of a card?

It may be possible to change the wording of a card front. For example, if you wanted a different age or relationship that's not listed or to slightly amend some other wording; please contact us at info@petitepaperieuk.com to discuss your idea. It is not possible to change a font, image, graphic or colour.

What size are the cards?

We currently offer 2 sizes of Printed Cards. Our standard cards are approx 6” x 6” square. Our larger A5 cards are approx 5.8” x 8.3”.

How thick are the cards?

All our cards are printed on highest quality card stock between 300gsm - 350gsm. It is a great quality card base that our customers have been very happy with and has a luxurious look and feel.

Do the cards have real glitter or foil on them?

No. Although all our cards look extremely realistic, no real glitter or foil is used. The effect is all gained using a high-quality printer.

Can I have a message printed on the inside of the card &/or send it "Direct to the Recipient"?

Yes! We now offer this as an option on all listings on our website free of charge.

How are the cards packaged?

Each card alongside its plain envelope will be placed in its own paper bag (for a bit of extra protection during transit). They are then enclosed within a brown, board backed envelope (to protect against potential bending during transit). If you order 3 or more cards in one transaction, they may be posted to you in a box that conveniently fits through any standard sized letter box.

Note: If you choose to deliver the card direct to the recipient, we will seal the card in it's own individual envelope ready to be opened by them.

I forgot to add a discount code to my order, can I add it after?

No, unfortunately we cannot add any discount codes to an order once it has been placed. You will need to make sure you enter the code into the discount code box BEFORE you purchase to qualify.

Can I cancel an order before it ships and receive a full refund? 

You may cancel an order if it hasn't been printed by writing to us via email: info@petitepaperieuk.com

Can I return an item once I receive it?

Unfortunately, due to the personalisation on the cards we are unable to accept returns. If we have made any mistake on our part, please contact us immediately and we will send you a replacement card.